Cancellation & Refund Policy

AMENDING OR CANCELLING THE CONTRACT

3.1 The confirmation email we send will set out the latest time that you may amend or cancel your order, being 30 minutes prior to dispatch your delivery (the “cut-off time”).

3.2 Should you wish to cancel your order after the cut off time or after the festive cut off time but prior to delivery, we may charge you in full for an amount equal to the value or your order, including any delivery cost.

3.3 Any cancellation must be sent to us by email to freshmarketkolkata@gmail.com within the cut-off time.

3.4 Where you order goods that are unavailable for any reason, we shall notify you and we will either send a replacement product with your order, or organize a full refund or a voucher within two working days.